Shipping policy

Thank you for shopping at My Cup Of Hue. We take great pride in ensuring our premium "Frame Ready" art prints are carefully packaged, securely protected, and delivered swiftly to your doorstep.

Below you will find the details of our shipping operations, estimates, restrictions, and tax policies.

1. Shipping Destinations & Territorial Restrictions

Please note that we currently only sell and ship to addresses within the contiguous United States (the lower 48 states and Washington, D.C.).

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or any other international destinations.
We do not ship to P.O. Boxes or APO/FPO/DPO military addresses.
Any orders placed with a shipping address outside our service area will be automatically cancelled and fully refunded.

2. Order Processing & Handling Time

All orders are precision-cut, inspected for quality, and securely packed before leaving our fulfillment facilities.

Processing Time: 1 – 2 Business Days (Monday – Friday, excluding major holidays).
Order Cut-Off Time: 5:00 PM (EST) – Orders placed after this time will begin processing the following business day.

3. Shipping & Transit Times

We partner with reliable shipping carriers (such as FedEx, UPS, or USPS) to deliver your artwork safely.

Standard Shipping to Contiguous US: 3 – 5 Business Days.
Please note: Total Delivery Time = Processing Time + Transit Time.

4. Customs, Duties, and Taxes (Clearance Fees)

We want your shopping experience to be completely transparent.

Import Duties & Customs: Since we serve the U.S. market through our streamlined supply chain, all orders are shipped DDP (Delivered Duty Paid) or fulfilled directly, meaning customers will NOT be charged any hidden customs duties, import taxes, or international brokerage fees upon delivery. The price you see at checkout is the final price you pay for delivery to your door.
Sales Tax: Applicable state and local sales taxes will be calculated dynamically and displayed at checkout based on your specific shipping destination, in full compliance with U.S. state regulations.

5. Shipping Costs

We are proud to offer Free Standard Shipping on all orders delivered within the contiguous United States. There are no order minimums or hidden fees—the price you see for your artwork is the final price you pay at checkout.

If you require expedited delivery, premium shipping options and their respective rates will be dynamically calculated and displayed at checkout based on your specific address.

6. Tracking Your Order

Once your package has been handed over to the carrier, a shipping confirmation email containing your tracking number and a tracking link will be automatically sent to the email address provided during checkout. Please allow 24–48 hours for the tracking information to update on the carrier's portal.

7. Corporate Backing & Fulfillment Assurance

As a fully-owned subsidiary of VidaModo LLC, My Cup Of Hue utilizes top-tier supply chain management and logistical networks. Your high-quality art prints are packed using specialized, durable materials designed to prevent bending or moisture damage during transit, ensuring they arrive "frame ready" and flawless.

8. Lost, Damaged, or Delayed Packages

While we work with the most reliable carriers, occasional transit delays or accidents can happen.

If your artwork arrives damaged during transit, please take clear photos of the packaging and the product, and contact us immediately at info@mycupofhue.studio so we can arrange a complimentary replacement.
For packages that appear lost or significantly delayed past our estimated windows, please reach out to our team with your order number.