Refund policy

At My Cup Of Hue, we want you to be completely delighted with your new artwork. Because our premium prints are precision-cut and designed to be "Frame Ready" for your home, we maintain a transparent, structured process for all returns and refunds. As a proud subsidiary of VidaModo LLC, we stand behind the quality of our craftsmanship and fulfillment operations.

1. Return Window

We offer a 30-day free return policy. You have 30 days from the date your package was marked as "delivered" by the carrier to request a return or exchange.

2. Return Eligibility & Product Condition

To be eligible for a return, your item must meet the following criteria:

The artwork must be in its original, unused, and undamaged condition.
It must be kept in its original protective packaging (tubes, sleeves, or boxes) to prevent bending or creasing during the return transit.
You will need to provide the receipt, invoice, or proof of purchase (such as your order confirmation email).

3. Free Returns & Pre-Paid Labels (Within 30 Days)

We want you to shop with complete confidence. We are proud to offer 100% Free Returns on all contiguous US orders within 30 days of delivery.

Customer Remorse / Change of Mind: If you change your mind or bought the wrong size, we will provide a prepaid return shipping label via email at no extra cost to you.
Damaged, Defective, or Incorrect Items: If your art print arrives damaged in transit, defective, or incorrect, please contact us within 30 days of delivery. We will issue a 100% complimentary replacement or full refund right away. No return of the damaged print is required.

4. Restocking Fees

We believe in fair and transparent pricing. We do not charge any restocking fees, administrative fees, or return processing fees.

5. Exchanges

The fastest way to ensure you get what you want is to contact our support team at info@mycupofhue.studio for a direct exchange within 30 days of delivery, or return the item you have for a full refund and place a new order.

6. How to Obtain the Return Address & Initiate a Return

Please note that our shipping facilities and returns processing centers operate from different locations. Do not send your purchase back to the sender's address marked on the shipping label. To obtain the correct return warehouse address and initiate your return, please follow these steps:

Contact our support team via email at info@mycupofhue.studio within your 30-day window.
Include your Order Number, the items you wish to return, and the reason for the return.
Once your request is verified, our customer support team will reply via email with the exact designated U.S. return warehouse address and provide your prepaid return shipping label.

Note: Packages sent back to us without first contacting us to obtain the official return address will not be accepted.

7. Refund Processing & Timeline

Once we receive and inspect your returned artwork at our designated return warehouse, we will send you an email to notify you that we have received your item and whether the refund has been approved based on its condition.

Approval: If approved, your refund will be processed automatically.
Method: The refund will be credited back to your original method of payment (e.g., the credit card or PayPal account used during checkout).
Timeline: Please allow 5 – 7 business days for the refund to officially reflect on your bank or credit card statement, depending on your financial institution's processing times.