Welcome to the My Cup Of Hue Help Center. Here you will find answers to our most frequently asked questions regarding our "Frame Ready" art prints, shipping, and orders. If you need further assistance, please feel free to contact us at info@mycupofhue.studio.

1. Product & Sizing

• What does "Frame Ready" mean? "Frame Ready" means all of our art prints are meticulously tailored to fit standard, readily available frame sizes that you can easily find online or at local craft stores. You won't need to pay for expensive custom framing—just buy the print, pick a standard frame you love, and pop it in.

• Are frames included with my purchase? To keep shipping efficient and give you the freedom to choose your own style, we sell our art prints unframed (unless explicitly stated otherwise on the product page). Every print is cut to exact dimensions so it fits standard frames perfectly without awkward borders.

• What is the print quality? We utilize gallery-grade, high-fidelity giclée printing techniques. Backed by advanced manufacturing facilities, our prints offer vibrant color accuracy and sharp textures on premium, long-lasting materials.

2. Shipping & Delivery

• Where do you ship from and how long does it take? As a proud subsidiary of Noviland Technologies, Inc, our orders are processed through robust global supply chain pipelines. Orders are typically processed within 1–2 business days. Shipping times generally range from 3–5 business days depending on your location. Tracking information will be emailed to you as soon as your package dispatches.

• How are the art prints packaged? We take immense care in protecting your art. Prints are securely packaged in heavy-duty, moisture-resistant protective tubes or rigid mailers to ensure they arrive at your doorstep in pristine, flawless condition.

3. Cancellations & Returns

• Can I change or cancel my order? Because we move quickly to process and cut your prints to perfection, order changes or cancellations can only be made within 12 hours of placement. Please email us immediately at info@mycupofhue.studio if you need to modify your order.

• What is your return policy? Your satisfaction is our priority. If you receive a damaged or defective item, please contact us within 30 days of delivery for a free replacement or full refund.